Customer Service & Support

When will my order ship?

Although M-Edge Accessories makes every attempt to fill and ship orders on the business day following when the order was received, it can take us up to 3 business days to process and ship out orders for In Stock items, unless otherwise specified. Please note that selecting our Expedited or Overnighted shipping option will not necessarily speed up processing time. Shipments and deliveries occur on business days only. Orders received during holidays or weekends will be processed the following business day.

Please also note that occasionally there are delays caused by various factors outside our control. Should there be a delay in the shipping of your order, an M-Edge Accessories representative will notify you via e-mail as soon as possible.

I am a domestic customer. Which shipping options apply to me?

M-Edge Accessories ships domestically via FedEx. Orders being shipped to APO/FPO addresses will be sent via USPS/ Military Mail. NO P.O. Box addresses please!

Our "Expedited" shipping is via FedEx 2nd Day service. If Expedited shipping is selected, the order is guaranteed to be delivered by the end of the 2nd business day after the ship date.

M-Edge Accessories offers an Overnight Shipping option via Fedex for U.S. Continental destinations only. Orders must be placed by noon (12p.m. Eastern Time) for delivery Next Business Day. Overnight shipping is subject to in-stock availability of the item(s) ordered.

Is there any sales tax on domestic orders?

Maryland residents must pay a 6% sales tax. No sales tax is applied for sales shipped to other states.

I am an international customer. How will my order be shipped? And when can I expect to receive it?

If the shipping address is located in any of the following countries, the order will ship via the United States Postal Service (USPS).

• Belarus
• Cyprus
• Georgia
• Greece
• Portugal
• Russia
• Ukraine

All other countries will ship via FedEx.

You will receive an email confirmation with tracking information regardless of whether the order ships via USPS or FedEx. You will be able to track your package on www.usps.com or www.fedex.com. and entering in your tracking number. Depending on the delivery location, you may expect to receive your package within 10 business days after the ship date.

The item I want to order is not currently available for purchase. When will it be available?

We aspire to 100% in-stock availability. However, if we are out-of-stock of a particular item but will have more available shortly, you can still place an order. The expected ship date for back-ordered items will be posted on the order webpage. If we expect a longer time frame on the back-ordered item, you will be able to sign up for email notification as soon as the item is back up for sale. Once the item is available you will be notified by an M-Edge Accessories representative.

I made a mistake on my order, how can I change it?

If you notice a mistake on your order, please contact M-Edge Customer Service. If the order has not shipped yet, most errors can be corrected easily.

How can I cancel my order?

If you need to cancel your order, immediately contact M-Edge Customer Service. Most "unshipped" orders can be cancelled; however, once an order is being processed for shipment we will be unable to cancel it. Please refer to M-Edge's return instructions to return any unwanted items for a refund.

What if the order ships before I am able to contact you?

If the item ships out before you are able to contact us, you have 60 days from the purchase date to return the item(s) for a full refund of the purchase price. You may return the item(s) to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

Please be sure to include a copy of the original packing slip and note the reason for return.

Has my order shipped? How can I track my package?

Once your item has shipped we will email you a shipping confirmation providing the carrier service and tracking number for your package. If you do not receive a shipping confirmation email please contact M-Edge Customer Service.

How do I return an item?

We can only process returns and exchanges for items shipped directly by M-Edge Accessories. We do sell many of our products through other retailers, including but not limited to, Amazon.com and BestBuy.com. If you purchased your M-Edge Accessories product from another retailer, you will need to return your item according to that merchant's policies. If you are unsure where your M-Edge Accessories product shipped from, please contact M-Edge Customer Service and we would be glad to assist you.

You have up to 60 days from the purchase date to return the item for either a full refund of the purchase price or for an exchange. We can only process exchanges on items of the same price. If the item you would like in return is of a different price we would need to issue a refund for the original purchase and you can place a new order for the desired item. You can view all of our available accessories and current prices on our website, www.medgestore.com.

Please send the unwanted item, in New and Unused condition, with a copy of the original packing slip to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

Please make sure to clearly state whether you are returning the item for a refund or an exchange. We will issue the refund once we have received the item. If for an exchange, please specify what color/style/size you would like in return.

I received an M-Edge item as a gift, how do I return it?

Items received as a gift can be returned and exchanged for an item of the same value or for M-Edge store credit equal to the purchase price of the returned item for use on our website at www.medgestore.com. If the item you would like in exchange is of a different price we would need to issue a store credit for the original purchase and you can place a new order for the desired item and use an additional method of payment to cover the balance. You can view all of our available accessories and current prices on our website, www.medgestore.com.

Please send the item, in New and Unused condition, with a copy of the original packing slip to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

If you do not have the original packing slip, please include the Order # and/or the email address used to place the order.

The price of the item I recently purchased has just been reduced. Will M-Edge honor the lower price?

We offer a one-time price adjustment if an item is marked down within seven (7) days of the date of your purchase. To obtain a price adjustment for an online purchase, the item must have been purchased at medgestore.com, and you must contact M-Edge Customer Service within the seven (7) day window. Include your order number in your e-mail message. If you are within the deadline, we'll refund the difference to your original form of payment. Please allow five (5) business days for your account to be refunded.

Note: Price adjustments can only be made on items purchased through our website, medgestore.com. M-Edge Accessories cannot honor price adjustments for orders placed through other retailers.

How can I place a bulk order?

If you (or your company) are interested in placing a bulk order for our products, please review the following guidelines. M-Edge Accessories considers bulk orders to be product quantities of 100 or more units. Shipping for bulk orders can take up to 5 weeks for delivery. If you have a customization request for your bulk order, M-Edge Accessories requires review of such requests before order commitment and requests are not guaranteed. For more information please contact M-Edge Customer Service.

How can I contact M-Edge Accessories?

If you have any questions or concerns regarding our products or your order, we can be contacted via email or telephone. To contact us via email please visit http://www.medgestore.com/about/contact/. You can also reach us by telephone Monday through Friday, from 9:00 am to 5:00 pm Eastern Time at 1-877-633-4343.