Customer Service & Support

When will my order ship?

Although M-Edge Accessories makes every attempt to fill and ship orders on the business day following when the order was received, it can take us up to 3 business days to process and ship out orders for In Stock items, unless otherwise specified. Please note that selecting our Expedited shipping option will not necessarily speed up processing time. Once shipped, how quickly can I expect to receive my order if I select Standard shipping for an order shipping to a Domestic US address? Currently, M-Edge's Standard shipping option is FedEx Ground service. If Standard shipping is selected, once the order ships, it will typically be delivered in 3 - 7 business days, depending on the destination.

Once shipped, how quickly can I expect to receive my order if I select Expedited shipping for an order shipping to a Domestic US address?

Currently, M-Edge's Expedited shipping option is FedEx 2nd Day service. If Expedited shipping is selected, once the order ships, it is guaranteed to be delivered by the end of the 2nd business day.

Is there an overnight shipping method available?

M-Edge Accessories offers an Overnight Shipping option via Fedex for U.S. Continental destinations only. Orders must be placed by noon (12p.m. Eastern Time) for delivery Next Business Day. Overnight shipping is subject to in-stock availability of the item(s) ordered.

I am an international customer. How will my order be shipped?

If the shipping address is located in any of the following countries, the order will ship via the United States Postal Service (USPS).

• Belarus
• Cyprus
• Georgia
• Greece
• Portugal
• Russia
• Spain
• Ukraine

All other countries will ship via FedEx.

I am an international customer. When can I expect to receive my order?

You will receive an email confirmation with tracking information regardless of whether the order ships via USPS or FedEx. You will be able to track your package by simply logging onto www.usps.com or www.fedex.com. and entering in your tracking number. Depending on the delivery location, you may expect to receive your package within 10 business days.

I made a mistake on my order, how can I change it?

If you notice a mistake on your order, please contact M-Edge Customer Service. If the order has not shipped yet, most errors can be corrected easily.

How can I cancel my order?

If you need to cancel your order, immediately contact M-Edge Customer Service. Most "unshipped" orders can be cancelled; however, once an order is being processed for shipment we will be unable to cancel it. Please refer to M-Edge's return instructions to return any unwanted items for a refund.

What if the order ships before I am able to contact you?

If the item ships out before you are able to contact us, you have 60 days from the purchase date to return the item(s) for a full refund of the purchase price. You may return the item(s) to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

Please be sure to include a copy of the original packing slip and note the reason for return.

Has my order shipped? How can I track my package?

Once your item has shipped we will email you a shipping confirmation with the carrier service and tracking number provided. If you do not receive a shipping confirmation email please contact M-Edge Customer Service.

How do I return an item?

You have up to 60 days from the purchase date to return the item for either a full refund of the purchase price or for an exchange. We can only process exchanges on items of the same price. If the item you would like in return is of a different price we would need to issue a refund for the original purchase and you can place a new order for the desired item. You can view all of our available accessories and current prices on our website, www.medgestore.com.

Please send the unwanted item, in New and Unused condition, with a copy of the original packing slip to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

Please make sure to clearly state whether you are returning the item for a refund or an exchange. We will issue the refund once we have received the item. If for an exchange, please specify what color/style/size you would like in return.

I received an M-Edge item as a gift, how do I return it?

Items received as a gift can be returned and exchanged for an item of the same value or for M-Edge store credit equal to the purchase price for use on our website at www.medgestore.com. If the item you would like in exchange is of a different price we would need to issue a store credit for the original purchase and you can place a new order for the desired item and use an additional method of payment to cover the balance. You can view all of our available accessories and current prices on our website, www.medgestore.com.

Please send the item, in New and Unused condition, with a copy of the original packing slip to:

M-Edge Accessories
ATTN: Returns/Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113

If you do not have the original packing slip, please include the Order # and/or the email address used to place the order.

How can I contact M-Edge Accessories?

If you have any questions or concerns regarding our products or your order, we can be contacted via email or telephone. To contact us via email please visit http://www.medgestore.com/about/contact/. You can also reach us by telephone Monday through Friday, from 9:00 am to 5:00 pm Eastern Time at 1-877-633-4343.