Customer Service & Support

United States Policies

Shipping Information

M-Edge Accessories accepts orders within the US (including APO/FPO) and International billing and shipping addresses. All orders are shipped as soon as possible, subject to credit card approval and stock availability. Shipments and deliveries occur on business days only. Orders received during holidays or weekends will be processed the following business day. M-Edge Accessories ships domestically and internationally via FedEx. Please provide your physical shipping address for shipping: NO P.O. Box addresses please.

"Standard" domestic shipping is via FedEx Ground (3-7 business days for delivery from date of shipment) and "Expedited" domestic shipping is via FedEx Two-day Air (2 business days for delivery from date of shipment).

Please allow 1-3 business days for your order to be processed (unless otherwise specified on your order confirmation). Once your item is shipped, it should arrive within the timeframe discussed above based on your chosen shipping level.

Note: M-Edge Accessories strives to ship orders as quickly as possible. Occasionally, there are delays caused by various factors outside our control. Should there be a delay in the shipping of your order, an M-Edge Accessories representative will notify you via e-mail as soon as possible.

Maryland residents must pay a 6% sales tax. No sales tax is applied for sales shipped to other states.

To track your order, please visit www.fedex.com (or usps.com for International orders) and enter the tracking number sent to you in your order confirmation e-mail.

Backorders

We aspire to 100% in-stock availability. However, if we are out of stock of a particular item but will have more available shortly, you can still place an order. The expected ship date for back-ordered items will be posted on the order webpage, or you will be notified by an M-Edge Accessories representative.

Returns and Refunds

For orders placed on our website, www.buymedge.com or orders placed through Amazon shipping directly by M-Edge:

We have a 60 day return policy. All returned items must be received within 60 days of purchase to obtain a full refund. Please return your item, along with a copy of the invoice detailing the reason for the return, to:
M-Edge Accessories
Attention: Returns
PMB 353
1121 Annapolis Rd
Odenton, MD 21113-1633

Please allow 14 business days from receipt of the returned item for your account to be refunded and 1-2 billing cycles for your refund to show on your credit card.
For orders placed on Amazon.com AND shipping directly from Amazon:

Amazon.com has a 30 day return policy. All items returned to Amazon.com must be received within 30 days of purchase to obtain a full refund. Please refer to your Amazon-supplied order invoice for return instructions. Note: if you order was processed and shipped directly by Amazon, you MUST return your product to Amazon.com, not the M-Edge Accessories address listed above. If you return your item to the incorrect address, you will not receive a refund. If you are unsure as to which address you should return your item to, please contact customerservice@buymedge.com for help.

Exchanges

If you purchased your item on our website, www.buymedge.com, you have 60 days to exchange your order for another item. M-Edge only accepts even exchanges for items that have the same sales price. Please return your item, along with a copy of your invoice including a detailed description of the item you would prefer, to:
M-Edge Accessories
Attention: Exchanges
PMB 353
1121 Annapolis Rd
Odenton, MD 21113-1633

If you purchased your item on Amazon.com, you have 30 days to exchange your order. Please refer to your Amazon-supplied invoice for specific instructions.

Price Adjustments

We offer a one-time price adjustment if an item is marked down within seven (7) days of the date of your purchase. To obtain a price adjustment on an online purchase, the item must have been purchased at buymedge.com, and you must send us an e-mail message within the seven (7) day window. Include your order number in your e-mail message. If you are within the deadline, we'll refund you the difference in your original form of payment. Please allow 5 business days for your account to be refunded.

Note: Price adjustments can only be made on items purchased through our website, buymedge.com. M-Edge Accessories cannot honor price adjustments for orders placed through Amazon.com.

Bulk Order Inquiries

If you (or your company) are interested in placing a bulk order for our products, please review the following guidelines. M-Edge Accessories considers bulk orders to be product quantities of 100 or more units. Shipping for bulk orders can take up to 5 weeks for delivery. If you have a customization request for your bulk order, M-Edge Accessories requires review of such requests before order commitment and requests are not guaranteed. For more information please contact customerservice@buymedge.com.