This does a good job of protecting my Kindle. The elastic strap secures the cover closed. There are two "cons". The first one is that the cover is heavy which I guess might not be a "con" if it protects the device. The second is that the piece that folds back to allow for standing keeps flopping open when I am just holding the device. I have to hold that section closed with my hands. I will say that customer service is a 5+. Great people.
I have a trip case for my 7" kindle fire and like it very much. The quality of materials an workmanship is 5 stars (and I agree with you about the customer service - would give it more than 5 stars even) Ailene, if you fold the cover all the way back and secure it with the the elastic strap, the stand will not flop when you are just holding it. I don't find the case too heavy for the 7" KF.
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